Terms and conditions

  • Last updated
  • Version 0.1 draft
  • 15 clauses

These terms set out how bookings with GS Executive work, from your quote and confirmation to payment, changes and what happens if something goes wrong. Please read them before you book.

Contents

1 About us

  1. 1.1 These terms apply to every booking made with GS Executive Chauffeur Services Limited ("GS Executive", "we", "us" or "our").
  2. 1.2 We are registered in England and Wales under company number 12594661, and our registered office is at 6 Sommerset Close, Grays, Essex, England, RM20 4BY.
  3. 1.3 You can contact us by phone on 07939 287653, by email at bookings@gsexecutivechauffeurservices.com or by WhatsApp.
  4. 1.4 Details of our applicable private hire operator licence can be provided on request.
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2 Definitions

  1. 2.1 Booking means a journey or period of hire that we have confirmed to you in writing.
  2. 2.2 Quote means the price and journey details we send you in response to a request.
  3. 2.3 You means the person who makes the booking and, where the context allows, the passengers travelling under it.
  4. 2.4 Passenger means anyone who travels in the vehicle under a booking.
  5. 2.5 Vehicle means the car we provide for your booking.
  6. 2.6 In writing includes email, WhatsApp and text messages.
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3 Making a booking

  1. 3.1 You can ask for a quote through our website, by phone, by WhatsApp or by email.
  2. 3.2 Your quote sets out the journey, the vehicle and the price, based on the information you give us. A quote is valid for 30 days from the date of issue, unless otherwise stated in the quote.
  3. 3.3 A contract between you and us is formed when you accept our quote and we confirm the booking to you in writing.
  4. 3.4 Please check your confirmation carefully and tell us straight away if any detail is wrong.
  5. 3.5 If you book for other people, you confirm that you have their agreement to do so and that you will make them aware of these terms.
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4 Prices and payment

  1. 4.1 The price of your booking is the price shown in your confirmation. If the journey changes, for example a different pickup, destination, time or vehicle, the price may change. We will inform you of any additional charges and obtain your agreement before applying them.
  2. 4.2 Accepted payment methods will be confirmed during the booking process. A receipt or payment confirmation will be provided following payment.
  3. 4.3 Any deposit requirements, payment deadlines and outstanding balance arrangements will be stated in your booking confirmation.
  4. 4.4 Any applicable VAT will be identified in the quoted price or booking confirmation.
  5. 4.5 Corporate account clients are invoiced on the terms agreed in writing when the account is opened.
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5 Waiting time and extra charges

  1. 5.1 Your booking includes the waiting time stated in your confirmation. Any additional waiting time and applicable charges will be explained in your booking confirmation or agreed with you before the journey.
  2. 5.2 Parking fees, tolls, airport drop-off charges, congestion charges and charges for additional stops will be handled as set out in your booking confirmation. Any charges not included in the quoted price will be communicated to you.
  3. 5.3 Where reasonably possible, we will inform you of additional charges before they are incurred. Any applicable additional charges will be itemised on your receipt.
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6 Changes and cancellations by you

  1. 6.1 If you want to change a booking, please contact us as soon as possible. We will do our best to accommodate the change, subject to vehicle and chauffeur availability. Any change to the journey or agreed price will be confirmed with you.
  2. 6.2 If you wish to cancel a booking, please contact us as soon as possible. Any applicable cancellation charges and refund arrangements will be communicated to you and handled in accordance with the cancellation terms agreed at the time of booking.
  3. 6.3 If a passenger does not arrive at the agreed pickup point, please contact us immediately. We will make reasonable efforts to contact the passenger. Any resulting additional charges or treatment of the booking will be handled in accordance with the terms confirmed at the time of booking.
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7 Changes and cancellations by us

  1. 7.1 Occasionally we may need to provide a different vehicle from the one booked. If so, it will be of an equivalent or higher standard, and we will tell you as soon as we can.
  2. 7.2 If something beyond our reasonable control, such as severe weather, road closures, accidents or industrial action, prevents or delays your journey, we will contact you as soon as possible and take reasonable steps to minimise the disruption. We will not be liable for any failure or delay in performing our obligations to the extent that it is caused by such circumstances. If the disruption means that your booking cannot go ahead, we will discuss the available options with you.
  3. 7.3 If we have to cancel your booking, we will notify you as soon as reasonably possible. We will refund any payment you have made for the cancelled booking, using the original payment method where possible. If a refund cannot be made using the original payment method, we will agree an alternative arrangement with you.
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8 Passengers and luggage

  1. 8.1 Every passenger must wear a seat belt where one is fitted.
  2. 8.2 The maximum passenger and luggage capacity for each vehicle is: Mercedes-Benz E-Class – up to 4 passengers and 1–3 suitcases; Mercedes-Benz S-Class – up to 3 passengers and 1–3 suitcases; Mercedes-Benz V-Class – up to 6 passengers and 5–7 suitcases; Range Rover – up to 4 passengers and 1–4 suitcases. Please tell us how many people are travelling and how much luggage you have when you book, so that we can confirm the most suitable vehicle for your journey.
  3. 8.3 Your chauffeur may decline to carry more passengers or luggage than the vehicle can carry safely.
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9 Behaviour and safety

  1. 9.1 Smoking, including the use of e-cigarettes and vaping devices, is not permitted in any of our vehicles.
  2. 9.2 Alcohol may only be consumed in the vehicle with our prior agreement. Refreshments, including alcohol, may be requested in advance with at least 24 hours' notice, subject to availability and any applicable restrictions.
  3. 9.3 You may be charged for any damage, excessive soiling or additional cleaning required as a result of passenger actions. Any charge will be reasonable and proportionate to the actual cost of repair or cleaning, and supporting details will be provided where applicable.
  4. 9.4 Your chauffeur may refuse to start or may end a journey if a passenger's behaviour places the chauffeur, other passengers, other road users or the vehicle at risk. Where it is safe and reasonable to do so, the chauffeur will explain the reason. No refund will be guaranteed where a journey is ended due to a passenger's conduct; any payment or refund will be considered in accordance with the circumstances and applicable booking terms.
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10 Children

  1. 10.1 Children must travel in an appropriate child seat where the law requires one. Please tell us the age of every child travelling when you book.
  2. 10.2 Child seats may be requested when making a booking. Please contact us in advance to confirm availability and any applicable charges. If you require a child seat, please tell us the child's age and any relevant seating requirements so that we can make suitable arrangements.
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11 Lost property

  1. 11.1 Please check that you have all your belongings before leaving the vehicle.
  2. 11.2 If we find an item, we will make reasonable efforts to contact you using the contact details provided in your booking. Lost property will be kept for up to 30 days, after which unclaimed items may be disposed of or donated. We may charge a reasonable fee to cover the cost of returning an item to you, which will be agreed with you in advance.
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12 Liability

  1. 12.1 To the fullest extent permitted by law, our liability to you for any loss or damage arising from or in connection with your booking or journey will be limited to the amount payable for the relevant booking. This limitation does not apply where liability cannot legally be limited or excluded.
  2. 12.2 We are not responsible for missed flights, trains, sailings or appointments where the delay or failure to arrive on time results from circumstances beyond our reasonable control. We recommend allowing sufficient additional travel time, particularly when travelling to airports, railway stations or seaports.
  3. 12.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
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13 Complaints

  1. 13.1 If you are unhappy with any part of our service, please tell us as soon as possible by phone on 07939 287653, by email at bookings@gsexecutivechauffeurservices.com or through our contact form.
  2. 13.2 We will acknowledge your complaint within 5 working days and aim to provide a full response within 20 working days. If we need more time to investigate, we will let you know and keep you updated on our progress.
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14 Privacy

  1. 14.1 We use your personal information only to provide and manage your booking and as described in our privacy policy. Our cookie policy explains how our website uses cookies.
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15 Governing law

  1. 15.1 These terms are governed by the law of England and Wales.
  2. 15.2 These terms are governed by the laws of England and Wales. Any dispute arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws give you the right to bring proceedings in another court.
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16 Vehicle Damage and Customer Responsibility.

  1. 16.1 The Customer shall be fully responsible for any loss of or physical damage caused to the Company's vehicle or any part of its fleet during the provision of the chauffeur service, where such damage is caused by the Customer or any member of their party, whether intentionally, accidentally or through negligence.
  2. 16.2 This includes, but is not limited to, damage to the vehicle's interior, exterior, upholstery, seats, carpets, windows, doors, electronic equipment, fixtures, fittings and any other vehicle components.
  3. 16.3 Where the Company reasonably determines that damage has been caused by the Customer or a member of their party, the Customer shall be liable for the reasonable and evidenced costs of repairing or replacing the damaged items and restoring the vehicle to its previous condition.
  4. 16.4 The Customer shall be responsible for all reasonable costs directly arising from the damage, including replacement parts, labour and any necessary specialist repair or cleaning services. Where a repair is not reasonably possible, the Company may claim the reasonable cost of replacement.
  5. 16.5 The Company reserves the right to provide photographic evidence, repair estimates, invoices or other relevant documentation to support any claim for damage. The Customer shall be required to settle the applicable amount within the payment period specified by the Company.
  6. 16.6 This provision does not apply to ordinary wear and tear, pre-existing damage, or damage caused by the Company, its employees or chauffeurs, or circumstances for which the Customer is not legally responsible.
  7. 16.7 Nothing in this clause shall affect any statutory rights or protections available to the Customer under applicable UK law.
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Questions about these terms? Contact us before you book, or request a quote.

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